Property Emergency Mitigation Services Adjustor

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customer needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.

This position will be accountable for successfully investigating, managing, and settling emergency mitigation, asbestos, biohazard and mold billing. The ideal candidate will partner with other claims adjusters to resolve this portion of the claim.  The candidate will handle all work virtually by ensuring all mitigation and mold work meets quality and compliance standards and adheres to our vendor agreements.

Work Arrangement:

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).  Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Manage Claim Files:

• Handle assigned emergency mitigation and mold damages in a manner consistent with corporate claim policies and procedures, and statutory, regulatory and ethics requirements and business unit goals.
• Manage the emergency mitigation and mold aspects of assigned claims, which includes contact with vendors, manage file to timely resolution, verification of charges, and complete all data integrity components.
• Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.
• Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.

Provide Exceptional Customer Service:

• Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers.
• Establish and maintain effective relationships with customers, gaining their trust and respect.  Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations.
• Treat all customers with respect and careful attention.
• Clearly explain technical information that is helpful to customers.
• Negotiate skillfully in challenging situations with internal and external groups.
• Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford's reputation in the marketplace.

Utilize Business Acumen and Technical Expertise:

• Demonstrate knowledge of all relevant terminology to ensure accurate management of the claim. 
• Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience and judgment.
• Ability to communicate orally and in writing in a clear, succinct manner.
• Ability to utilize computer technology to efficiently perform job functions.

Foster Teamwork and Inclusion:

• Support and help create a team environment where individual differences are valued.
• Demonstrate courtesy, honesty, integrity, respect and competence when interacting with others.
• Build appropriate rapport and constructive and effective relationships with people inside and outside the organization.
• Represent The Hartford as a credible, trustworthy, flexible and dependable resource.
• Consistently act with the highest level of integrity and adhere to general principles of business ethics.

What are we looking for?

• Minimum of 1 year property claim handling experience, including Xactimate estimating experience; 3 years preferred
• WRT, ASD, and AMRT certification preferred
• Demonstrated high level of performance in current or past roles
• Xactimate Certification is a plus
• Proficient in preparing and evaluating structural damage estimates in Xactimate on moderate complexity personal property losses.
• Critical thinking and problem-solving skills inclusive of investigation, decision making and conflict resolution, with attention to detail.
• Ability to negotiate for resolution.
• Ability to coach and mentor peers.
• Effective time-management skills and the ability to work independently.
• Ability to create and maintain loyal customers through your actions.
• Ability to demonstrate active listening skills and exhibit empathy during difficult situations.
• Ability to communicate clearly and accurately – both verbally and in writing.
• Ability to adapt to change and to learn and utilize multiple systems to manage claims
• Computer literacy and strong keyboard skills.

What else can you tell me?

• You must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your department. You will be required to successfully pass the Licensing exam(s) within 30 business days from the completion of the licensing training.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age