Content Strategy Consultant

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

This knowledge professional will be responsible for working with customers to ensure content is ready for both employees and AI. This role involves ensuring content is accurate, accessible, and engaging for the intended audience. The position requires collaboration with various departments to gather and disseminate information effectively.  We are looking for someone with a customer-focused mindset with strong content skills, consultative expertise, and advanced ability to break down complex information into consumable knowledge.

WORK ARRANGEMENT:

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

RESPONSIBILITIES:

• Knowledge Stewardship
  • Execute content maintenance and site updates under guidance from senior team members.
  • Conduct stewardship reviews of content for accuracy, completeness, format, usability, SEO, and alignment with standards.
  • Assist business with managing and completing identified stewardship opportunities.
  • Coach business content owners to make content updates in alignment with standards.
  • Apply prescribed content methodologies and standards to assist businesses in documenting processes and creating job support materials.
  • Provide feedback on content performance using metrics and dashboards.
  • Data driven analysis and consultation to enable business performance and inform improvements to taxonomy, governance standards, quality and usage.
  • Skill business personnel in technical capabilities and use of knowledge systems to enable authoring.
  • Follow agile processes for content stewardship and site maintenance.
  • Work as part of a team to ensure content and skills are consistent across business units.
  • Provide continuous improvement feedback for processes and systems related to content onboarding, creation, maintenance, and skilling.
  • Conduct ongoing industry research and benchmarking to inform evolution of content governance, operating models, and AI-ready knowledge practices.
  • Understand and apply AI enabling concepts such as semantics, content modeling, and metadata strategy to improve content structure and findability.

QUALIFICATIONS: Required

• 2 + years’ experience in knowledge management, content management, technical writing, web design or user experience
• Mid-level knowledge of taxonomies and metadata
• Mid-level technical abilities related to system configuration
• Ability to transform complex, unfamiliar information into usable content
• Expertise in clear and concise writing
• Basic understanding of modularized content techniques and happy path writing
• Basic search optimization techniques
• Mid-level understanding of artificial intelligence and LLMs
• Mid-level SharePoint site administration experience including creation and maintenance of lists, site columns, content types, web pages and permissions
• Strong communication skills with a focus on clear and concise messaging
• Ability to analyze limited data sets to identify process and content solutions
• Above average critical thinking skills with an ability to perform independently
• Consultation and coaching skills
• Advanced problem solving and analytic capability
• Ability to learn and manage various technologies
• Collaborates well with others working on technical, business and customer teams

QUALIFICATIONS: Preferred

• 4 Yr. college degree or equivalent
• Advanced degree, certification or extensive practical experience in content design, web design or user experience
• Process management, mapping, or improvement experience
• Scaled Agile project methodology knowledge
• Mid-level understanding of modularized content techniques and happy path writing (Technical Writing)
• Advanced search optimization techniques
• Advanced knowledge of performance support system design and taxonomies
• Mid-to-to advanced level knowledge and experience with artificial intelligence capabilities for content
• Claims and Operations organizational knowledge
• Knowledge of or demonstrated experience with the following:
  • Taxonomy / ontology management
  • Oracle Knowledge Advanced / IKE administration
  • Performance support systems design
  • Artificial intelligence and large language model use and integration
  • Performance support analytics
• Claims & Operations organizational knowledge

Why Join Us?

Knowledge is at the center of business today. We are an innovative team, driving advanced content principles and tools to enable AI-ready content for businesses. If you are a knowledge professional and want to expand your content acumen, assist in driving an AI enabled future, and influence enterprise-wide transformation we are your team.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age