Ability Analyst

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available.

The Ability Analyst, quickly investigates claims to determine if the insured person qualifies for Leave benefits.  The Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Work Arrangement:

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ, Naperville, IL, Alpharetta, GA and Sunrise, FL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise. 

RESPONSIBILITIES:

• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers

• Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim

• Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion

• Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight

• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives

QUALIFICATIONS:

• 2 + years of experience providing quality customer service is required

• 2+ years of claim experience is a plus

• Proficient in THAA is a plus. HS Diploma/GED required; Associate or Bachelor’s Degree is a plus

• Medical terminology experience is a plus

• Highly-organized problem solver

• Professional verbal and written communication skills

• Ability to excel in an ever changing high-volume environment

• Readily able to champion change and innovation

• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment

• Ability to thrives in a structured team environment

• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age