IND - Director, Reliability Engineer

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Director, Reliability Engineer will lead initiatives to enhance the reliability, performance, and stability of critical systems and applications across Hartford Fire Insurance Company. This role involves setting strategic direction, mentoring a team of reliability engineers, and implementing best practices in site reliability engineering (SRE) and DevOps.

Job Responsibilities:**

* Develop and implement a comprehensive reliability engineering strategy aligned with business objectives.
* Lead, mentor, and grow a team of reliability engineers, fostering a culture of continuous improvement and operational excellence.
* Oversee the design, development, and implementation of robust monitoring, alerting, and incident response systems.
* Drive the adoption of SRE principles, including error budgets, toil reduction, post-incident reviews, and blameless postmortems.
* Collaborate with development, operations, and product teams to integrate reliability best practices throughout the software development lifecycle.
* Identify and mitigate potential risks and single points of failure within critical systems.
* Establish and track key reliability metrics (SLIs, SLOs, SLAs) and report on performance to stakeholders.
* Lead efforts in automation of operational tasks, infrastructure provisioning, and continuous deployment pipelines.
* Manage budgets, resources, and vendor relationships related to reliability tools and services.
* Stay current with industry trends and emerging technologies in reliability engineering, cloud computing, and DevOps.

Job Qualifications:**

* Bachelor's degree in Computer Science, Engineering, or a related technical field; Master's degree preferred.
* 10+ years of experience in software development, operations, or reliability engineering, with at least 5 years in a leadership or managerial role.
* Deep expertise in Site Reliability Engineering (SRE) principles and practices.
* Proven experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
* Strong understanding of distributed systems, microservices architectures, and their operational challenges.
* Proficiency in scripting and automation languages (e.g., Python, Go, Java, Shell).
* Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack, Splunk, Datadog).
* Familiarity with incident management and on-call procedures.
* Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate across diverse teams.
* Strong analytical and problem-solving abilities, with a focus on root cause analysis.