IT Business Analyst

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

Role Purpose

The Hartford seeks an experienced and results-driven Business Analyst to join it’s London based IT team.  

The successful candidate will play a key role in the delivery of the Hartford’s strategic digital transformation programme. The programme will transform core underwriting processes by leveraging automation to streamline processes, reduce operational inefficiencies, and enable straight-through process where possible. At the heart of the initiative is the creation of a new underwriting workbench, which will equip underwriters with a single platform to manage workflows effectively,

The role will act as a bridge between business stakeholders and technology teams, with the successful candidate being responsible for end-to-end analysis activities and for delivering high quality technical requirements.

Key Responsibilities

• Serve as the liaison between business stakeholders and IT

• Document and translate business requirements into technical documentation including use cases, wireframes, workflow diagrams, functional and non-functional system requirements.

• Analyse requirement feasibility to determine whether the requirement is viable both technically and operationally.

• Collaborate with developers to determine functionality options and associated level of effort and to communicate any trade-offs between usability and cost to the business units

• Collaborate with solution architects, developers, data engineers, and third-party vendors to design and deliver integration solutions.

• Presentation of solutions to all levels within the organization.

• Support testing, business readiness, and change adoption activities.

Other Duties

• The job description is intended to describe the main duties only. Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by Hartford Global Specialty

Procedures

• Ensures that all policies and procedures are adhered to

• Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented

• Undertake continued Professional Development and comply with The Hartford, Global Specialty, procedures

Skills

Technical Skills

• Strong analytical and problem-solving skills

• Excellent communication and presentation abilities

• Strong attention to detail

• Ability to influence and manage stakeholders at all levels

• Ability to work in fast-paced and complex environments

• Understanding of data modelling techniques and data structures

Behavioural Skills

• Solid Presentation Skills

• Ability to learn and understand new products quickly

• Ability to prioritise and organise workload, handling varying priorities by setting expectations appropriately.

• Ability to develop and sustain relationships with internal and external customers

• Proactive with suggestions for improvements; thinks laterally; receptive to new ideas

• Demonstrates ownership and responsibility

Experience & Qualification

• Minimum of 5 years’ experience in a Business Analyst role 

• Minimum of 3 years’ experience working within the insurance sector

• Demonstrated experience working on underwriting platforms, underwriting workbenches, policy administration systems, or related insurance applications.

• Strong understanding of insurance business processes and policy lifecycle management.

• Experience delivering complex business, technology and digital transformation projects.

• Ability to map complex business processes and identify opportunities for optimisation and automation.

• Familiarity with data analysis, reporting requirements, and system integration concepts.

• Experience with Agile, Scrum, and Waterfall methodologies.

• BCS International Diploma in Business Analysis (preferred but not essential)