Senior Consultant Performance Analytics Auto Claims

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Auto Physical Damage Claims Performance Analytics team is seeking a Senior Performance Analytics Consultant to help evaluate operational and financial performance, identify emerging trends, and deliver insights that support confident business decisions. This role partners closely with Claims leaders, Performance Analytics teammates, Transformation and Optimization, Data Science, Product, Actuarial and segment leaders to connect data and business context.

This consultant will transform complex claims data into actionable insights, develop reporting and self-service analytics, helping leaders clearly see trends and understand the “why” behind them. The ideal candidate brings strong analytical skill, business curiosity, sound judgment, and the ability to communicate clearly with both technical and non-technical audiences. Success in this role requires analytical ownership, thoughtful problem framing, disciplined validation, and the ability to influence through evidence-based recommendations.

Key Responsibilities

• Analyze Auto Physical Damage Claims results to identify trends, outliers, root causes, risks, and opportunities across operational and financial performance.

• Partner with leaders and stakeholders to clarify business questions, define KPIs, prioritize analytics opportunities, and translate customer needs into actionable requirements.

• Develop dashboards, scorecards, reporting exhibits, and self-service analytics that support performance management, risk detection, and executive decision-making.

• Use structured analytical thinking, hypothesis-driven analysis, and appropriate statistical methods to evaluate trends movement, support hypotheses and recommendations.

• Connect claims results with broader business, operational, industry, market, and macro trends to help leaders understand context.

• Present complex findings clearly to non-technical and executive audiences, using strong data storytelling, visual design judgment, and business-friendly language.

• Collaborate with data engineering and analytics partners to improve data accessibility, quality, governance, and repeatability of reporting solutions.

• Lead work independently without formal authority, manage multiple priorities, and help partners move from insight to action.

Qualifications

• Bachelor’s degree preferred; experience in data analytics, performance analytics, business intelligence, or operational analytics preferred.

• Degree in business Analytics, Statistics, Mathematics, or related field experience is a plus.

• Experience in claims or insurance preferred; Auto Claims experience is a plus.

• Demonstrated ability to extract, clean, integrate, analyze, and validate data from multiple sources, including large datasets.

• Strong familiarity with analytics and visualization tools such as Snowflake, SQL, Tableau, Excel, ThoughtSpot, Power BI, Python, or similar tools.

• Strong reporting and KPI design skills, including the ability to define, visualize, and explain metrics aligned to strategic goals.

• Ability to frame business problems, question assumptions, evaluate evidence, and generate data-backed insights that are accurate, decision-ready, and grounded in business context.

• Strong communication and storytelling skills, with the ability to tailor insights for executive, technical, and operational audiences.

• Proven ability to build partnerships, influence without formal authority, and collaborate across Claims, Product, Actuarial, Operations, Data Science, or Transformation teams.

• Comfort working in ambiguity, managing multiple priorities, and adapting as business needs, tools, and processes evolve.

• Understanding of Agile is a plus.

Preferred Future-Ready Skills

• Experience using advanced analytics, automation, or AI-enabled tools to improve speed, consistency, or quality of analytics work.

• Comfort reviewing and validating AI-assisted outputs, including checking for accuracy, completeness, assumptions, and business relevance.

• Ability to use prompts, natural language interfaces, or AI-supported workflows to accelerate analysis, reporting, or storytelling while maintaining human oversight.

• Interest in helping shape repeatable, governed analytics processes as tools and workflows continue to evolve.

Work Arrangements

• This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Claims Performance Analytics Strategic Direction

• Leverage technology, advanced analytics, and seamless collaboration to deliver timely, deep insights that help partners confidently navigate Claims and market changes.

Key Characteristics for Success

• Trustworthy: Demonstrates authenticity, openness, integrity, and disciplined validation in analytics work.

• Partnership Centric: Builds strong relationships, listens actively, understands stakeholder needs, and aligns insights to shared goals.

• Value Oriented: Focuses on business outcomes, prioritizes high-value questions, and translates analysis into action.

• Sought-After Expert: Brings curiosity, continuous learning, domain understanding, and sound judgment to complex analytical questions.

• Adaptable: Embraces evolving tools, workflows, and expectations while maintaining quality, accuracy, and accountability.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age