Analyst IT Bus Analysis

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

This role can have a Hybrid or Remote work schedule.  Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise. 
 
The Business Analyst position is an exciting opportunity working with external Employee Benefits (EB) customers to enable strategic data connections with their Enrollment and HRIS platforms. Working with our external clients, technology platform partners and EB business partners (Operations, Implementation, Sales, Claims, Client Relationship Managers, Product), the Business Analyst role will drive consultative conversations to determine the best data solution option for the Customer.

The Business Analyst is responsible for implementing timely, high quality inbound and outbound data connections using Application Programming Interfaces (API’s) and traditional Electronic Data Interface (EDI) File Feeds to support complex client needs.  The Business Analyst will use a variety of skills such as relationship building, adaptability, consultation, data driven decision making and project management skills to prioritize work, respond to multiple deadlines, and balance concurrent tasks successfully in a fast-paced environment. The Business Analyst will spend approximately 25 percent of their time performing customer facing activities in calls and videoconferences.

Primary Job Duties:

Lead Customer data integration implementations providing consultative support with data exchange options involving API and File Feeds.
Co-lead technical implementation calls with Implementation Managers on topics related to data exchange and key integration requirements thereof.

Responsible for data integration configuration of internal systems and testing activities with Customer and HR Tech platform.
Coordinate testing with internal partner teams and provide meaningful, consolidated feedback for the customer and their vendor partners.
Quickly troubleshoot and problem solve customer and vendor file data issues.

Qualifications

Knowledge of various data exchange options – File Feeds and API’s.
Knowledge of data analysis tools such as SQL and MS Excel including advanced formulas and functions.
Knowledge of Insurance claims practices, processing, and customer experience.
Ability to craft and manage documentation that supports the effective delivery of technology that meets specific customer and business needs.
Ability to recognize customer data sensitivity and limit use and distribution of protected information to the minimum amount required.
Ability to critically analyze data, problem solve, make judgments as to reliability/accuracy of information received and support business performance.
Ability to multi-task while demonstrating the ability to prioritize and manage time effectively.
Be the face of the Hartford in building strong relationships with external clients, external technology platform partners and Implementation Team.

Education and Experience Qualifications:

Prior Hartford process and system knowledge strongly preferred

2 Years of experience with Employee Benefits Products (Leave, Life and Disability).
Familiarity or prior experience with HR Tech platforms.

Certifications/Licenses:
Workday or other HRIS Platform Certifications Preferred

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age