Staff Engineer, Reliability

Position Overview 

The Hartford is seeking a Staff Reliability Engineer within the CTO organization and will have end-to-end technical accountabilities in reliability engineering, production support, and application operations for a product within personal lines portfolio in a highly distributed, integrated, multi-platform environment  

We are looking for a Staff Reliability Engineer who: 

• Hands-on experience designing and configuring Duck Creek Policy and/or Billing modules 

• Has a strong technical understanding of complex traditional and modern architectures and systems 

• Fundamentally treats Production Support as a Software and Systems Engineering Problem 

• Has natural inclination to automate and drive self-healing capabilities  

• Has innate curiosity of how systems work and is a continuous learner 

• Applies pragmatic design patterns, reliability, and incident management best practices to build solutions for complex problems 

Key Responsibilities 

• Ensure operational excellence. Independently drive the triaging and service restoration of all critical incidents and minimize the impact to business. 

• Ensure stability and performance of the systems in application portfolio across both production and pre-production environments. 

• Continuously improve the observability of our technology stack by evolving the usage of logs, metrics, tracing, dashboards, monitoring alerts, and integration of metrics with CI/CD pipelines. 

• Guide the use of best-in-class software engineering standards, tools, and design practices to enable highly available and performant customer-facing applications.  

• Lead adoption of metrics of overall application health - availability, performance, monitoring, alerting, quality, currency and resiliency 

• Perform troubleshooting, analysis, research and resolution of production incidents using advanced query and programming skills 

• Oversee application quality and integrity during production support changes through the software development life cycle, including accuracy of technical designs, build, testing and implementation. 

• Drive root cause analysis and permanent solution through sound problem management practices. 

• Ensure transition from development to production meets or exceeds all operational requirements. 

• Ensure strict adherence to IT regulatory and compliance requirements for all applications, drive remediation of all internal, regulatory and SoX audit findings. 

• Ensure that all technical documentation and artifacts are accurately prepared, maintained and cataloged. 

Required Skills & Experience:  

• 7+ years of software engineering experience, with 5+ years handson development on the Duck Creek platform. 

• Deep experience configuring and extending Duck Creek Policy and/or Billing, including rating, forms, rules, billing schedules, and/or payment workflows. 

• Experience in full-stack including software components, database, platforms and network infrastructure 

• Degree in Computer Science or related disciple with at least 5+ years of hands-on experience in IT systems analysis, design, development and application support. 

• Strong understanding of object-oriented programming principles and concepts with prior or current development experience in one or more of the following languages: C#/.Net , Java, Restful and Soap Web Services, HTML5, CSS, AJAX, JavaScript, JSON, XML 

• Thorough understanding and experience with SQL/T-SQL/PL SQL on SQL Server or Oracle relational database technologies 

• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, ADO, Jenkins, Nexus, Rally, SonarQube etc.. 

• Familiarity with observability tools like Dynatrace and Splunk is essential 

• Solid understanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) is essential and Gen AI solutions is a plus 

• Firm analytical and problem-solving skills 

Nice to Have  

• Understanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) and Gen AI solutions is a plus  

What We Offer 

• Collaborative work environment with global teams. 

• Competitive compensation and comprehensive benefits. 

• Continuous learning and growth opportunities in geospatial and risk analytics technologies.