IND Senior Director, IT Engineering

Position Summary: 

The Director of Core Infrastructure is a strategic technology leader responsible for designing, implementing, and managing foundational infrastructure services across a hybrid cloud environment. This role oversees core Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Database as a service (DBaaS) offering scalability, security, reliability, and cost efficiency. This position will support enterprise initiatives, continuous improvement, and operational excellence.  

Key Responsibilities: 

• Accountable for project delivery and day-to-day operational activities across IaaS, PaaS, and DBaaS services.  This includes direct management of Core Infrastructure’s GCC teammates with matrixed accountability to the Chief Technology Office  

• Contribute and support the vision and roadmap for core infrastructure services across hybrid environments by aligning infrastructure strategy with Hartford technology standards, industry best practices, and overall business objectives 

• Champion automation and standardization to support The Hartford’s hybrid cloud vision to deliver highly reliable and scalable infrastructure patterns to IT teams 

• Achieve top quartile service targets by managing the lifecycle of each service through measurable SLA’s and OKR’s. 

• Ensure adherence to regulatory requirements and industry best practices by supporting internal and external audits and proactively managing residual risk across the environment 

Required Qualifications: 

• Bachelor's degree in computer science, Information Technology, or related field (master's preferred). 

• 10+ years of experience in infrastructure engineering and operations, with at least 5 years in leadership roles. 

• Expertise in:  

• IaaS: Server, Mainframe, Network, Storage, and Backup technologies 

• PaaS: Container Platforms (Kubernetes), Application and Web Hosting, and Enterprise Automation (Ansible, Terraform) 

• DBaaS: Oracle, SQL Server, PostgreSQL, managed database services 

• Hybrid Cloud: Knowledge of on-prem and cloud platforms (AWS and GCP) and modern architectures 

• Strong knowledge of ITIL processes in a large-scale environment with the ability to support Incident, Problem, and Change Management discipline  

• Working knowledge of a DevOps Culture, automation engines, and modern infrastructure deployments through code (IaC)  

• Familiarity with observability tools (Dynatrace and Splunk) 

• Exceptional communication and stakeholder management skills.