IND Staff IT Engineer

Role Overview 

The Tech Lead – Change & Release Management is responsible for governing, coordinating, and optimizing technology changes and releases across a complex, globally distributed environment. This role ensures safe, compliant, and automated delivery of changes while protecting service stability, customer experience, and regulatory posture. 

The role operates in a high‑velocity, always‑on production environment and requires proven experience working within a 24x7x365 follow‑the‑sun operating model, managing cross‑regional dependencies, and enabling rapid yet controlled change execution. 

Key Responsibilities 

• Lead Change and Release Management governance, ensuring adherence to ITIL standards while enabling speed and automation. 

• Assess, mitigate, and communicate risk associated with infrastructure, cloud, and application changes. 

• Coordinate global release activities across engineering, infrastructure, application, and vendor teams. 

• Operate effectively within a 24x7x365 follow‑the‑sun model, ensuring seamless regional handoffs and release continuity. 

• Maintain strong stakeholder communication, providing clear visibility into release schedules, risks, dependencies, and outcomes. 

• Drive dependency mapping across platforms, services, and environments to prevent downstream impacts. 

• Govern and optimize CI/CD pipelines, version control strategies, and release automation tooling. 

• Leverage AI‑powered automation to improve change risk detection, approval workflows, and release success rates. 

• Partner with Incident and Problem Management to reduce change‑related incidents and repeat failures. 

• Continuously improve release maturity, automation coverage, and operational resilience. 

Critical Skills 

• Risk Assessment and Mitigation 

• ITIL & Change / Release Management Governance 

• Stakeholder Communication 

• Collaboration and Influence across Global Teams 

• Dependency Mapping and Impact Analysis 

Core Technical Skills 

• AI‑Powered Automation for Change & Release Enablement 

• Deep Understanding of Release Automation Tools 

• Strong Understanding of Infrastructure & Cloud Platforms 

• Version Control Strategy and Branching Models 

• CI/CD Pipeline Design, Governance, and Optimization 

Qualifications & Experience 

• 8+ years of experience in Change Management, Release Management, DevOps, or IT Operations roles. 

• Demonstrated experience working in a fast‑paced global 24x7x365 follow‑the‑sun operating model. 

• Strong understanding of enterprise infrastructure, cloud services, and service dependencies. 

• Proven ability to balance speed, stability, and compliance in large‑scale production environments. 

• Experience supporting mission‑critical, highly regulated platforms preferred. 

Work Environment 

• High‑visibility role in a mission‑critical global operations environment. 

• Requires flexibility for global coordination, release windows, and rotational coverage. 

• Regular interaction with senior technology leaders, engineering teams, and business stakeholders.