Claims Operations Manager

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Responsible for leading the claims operations team and strategy across Global Specialty Claims for International.

Job Responsibilities & Competence:

• Accountable for the operations and change strategy for GS Claims Intl.

• Accountable for the claims operations department.

• Manage projects and key initiatives including tech roadmaps, claims governance, data & analytics and delegated & vendor management, agreeing priority with HoC and executing to agreed timelines.

• Monitor tracking of CMS benefits.

• Managing the process improvement group executing change to optimise and improve claims services.

• Leveraging HIG tools and resources to execute improvements ensuring alignment where applicable.

• Ensuring the operations teams drive and implement consistent and best practice across GS Intl. Claims - alignment.

• Act as the main point of contact for claims operations and change.

• Ensure any automation opportunities and other enablers are explored and utilised to allow claims to achieve optimisation objectives and efficiencies.

• Contribute to building a cost effective department with improving segmentation, tool sets and shared service initiatives.

• Maximise usage of the CMS capabilities and ensure we are aligned to HIG strategy and the Lloyd’s/ London Market strategy (Gemini/ DA SATs/ Lloyd’s Blueprint etc).

• Ensure inclusion and awareness of any internal change initiatives that affect Claims (such as EDW/ DW projects and change).

• Working closely with the US Operations and Claims Solutions teams.

• Pro-actively seek awareness of IT related initiatives including GenAI both internal and external that may improve claims.

• Contribute to ensuring the Unit’s Key Performance Targets are met.

Qualifications and Capabilities:

• Experience of change management.

• Good people management skills.

• High ability to take initiative and execute ways to improve claims process and design.

• High level of influencing skills.

• Excellent time management skills and ability to keep stakeholders updated where appropriate.

• Good leadership skills.

• Good project planning discipline with proven track record of delivery.

• Good organisational skills and ability to be pro-active in work ownership.

• Must be numerate and highly computer literate.

• Team player with excellent stakeholder communication skills for both internal and external customers.

• Ability to be innovative and motivate.

• Strong Excel and PowerPoint.

• Use of Management Information tools.

• Experience of operational and change management, with preference for prior experience in a claims, operations or insurance role.

• Willingness to continue to develop knowledge of insurance through formal and informal learning.

• Reasonable standard of education

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.