Long Term Disability Analyst

Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford. The Senior Ability Analyst primarily investigates claims to make timely, accurate and customer focused initial and ongoing Long Term Disability benefit determinations using vocational, medical, and financial claim management. The Senior Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies, and procedures, and statutory, regulatory and ethics requirements. Claim complexity varies depending on tenure in role, which may be inclusive of working with customers with behavioral health/mental illnesses and terminal diagnoses.   

Work Arrangement:

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

Start Date: 5/11/26

Training Hours: Core business hours M-F 

Length of Training: 6 - 8 weeks 

Work Hours After Training: Core business hours 

Responsibilities: 

• Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions 

• Analyze medical and financial information to determine eligibility for benefits 

• Provide exceptional customer service using professional written and verbal communication skills 

• Maintain a dedication to meeting the expectations and requirements of internal and external customers 

• Help to create a positive team environment that is inclusive to all employees 

Qualifications:   

• Excellent time management and organizational skills  

• Detail-oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity expectations  

• An ability to adapt to new ideas and situations 

• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously 

• High School Diploma/GED is required 

• Prior claim experience and/or medical background is a plus but not required 

Additional Information: 

• Please note that this position can be considered as a Segment 1 or Segment 2 Analyst depending upon experience and skillset.