Underwriting Assistant (Central Services)

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

This role sits within the Central Service team and reports to the Operations Team Leader, Central Services. Working closely with the Underwriting Support team, Process Ownership function and other colleagues across the International business, this role ensures underwriting support needs are met effectively.

The role is responsible for the timely and accurate capture of risk information within core underwriting systems. As the team supports multiple lines of business across the International portfolio, strong prioritisation, planning, stakeholder management and flexibility across products are critical to success.

As part of the Central Services team, you will act as subject matter expert in the capture of data in our underwriting systems.

Responsibilities

• Act as a subject matter expert for the Central team for your line of business to share product specific updates and changes with the team

• Become proficient and take the lead in the knowledge of underwriting systems, processes and procedures and future improvements

• Review and enter new Underwriting submissions into internal GLASS system and manage any pre-modelling requests with Aggregation Team

• Timely and efficient processing of policy slip data into Underwriting systems within agreed business month end SLA

• Managing policy endorsement adjustments on internal Underwriting systems within agreed business SLA

• Act on DQ Pro and other business exception reports in a timely manner to ensure accurate risk details are maintained on Underwriting Systems

• Ensure that the monthly, quarterly and year-end business timetable is adhered to, ensuring effective communication with other departments and support all internal and external reporting deadlines

• File risk information and manage workflows on the document repository within the designated timeframe, to ensure a complete and accurate audit trail of all substantive business activity. This includes account system updates for quotes, close & declines

• Managing Quality Control and Contract Certainty queries and liaising with Underwriting Support on these

• Support the continuous improvement of processes by identifying opportunities and supporting route cause problem solving activity

• Participation in IT enhancements and upgrades for Underwriting systems

• Other ad hoc tasks aligned to International Operations  

Experience & Skills

• Strong organisational skills with the ability to handle a variety of duties within a timely and accurate manner

• Self-motivated and mature approach, with ability to take initiative to work alone but also work collaboratively and contribute to the culture as part of a small team

• Keen to develop skills through training & further learning

• A good example and advocate of the Hartford behaviours

• A good level of numeracy & analytical skills

• Detail oriented with ability to manage data, highlight potential issues and work with the team to resolve.

• Keen interest in current affairs in the world around us

• Good knowledge of Microsoft Office (Excel, Word & Outlook)