Manager Software Engineering - Quality

Responsibilities

Quality Leadership & Coaching

• Coach and develop SDETs to strengthen test design, automation practices, CI/CD integration, and shift‑left quality.
• Mentor VSQLs to elevate quality maturity, role consistency, and foundational QE practices across value streams.
• Champion a deconstructive testing mindset to ensure teams validate upstream and downstream business processes effectively.

Quality Management & Governance

• Own and evolve Claims IT test management and defect management processes, including Rally documentation, entry/exit criteria, and defect taxonomy.
• Establish, maintain, and communicate the Quality Management framework across people, process, and technology.
• Lead quality maturity assessments and translate findings into actionable PI‑level improvement plans.

Test Engineering & Automation Excellence

• Drive in‑sprint automation, E2E automation maturity, and regression strategy optimization.
• Guide framework optimization efforts, including suite refactoring and automation tooling best practices.
• Ensure vendor SDETs align to Claims IT expectations and support innovation in automated testing.

Delivery Quality Oversight

• Serve as the escalation point for quality risks, defects, test coverage gaps, and release readiness concerns.
• Partner with Reliability Engineering on RCA quality, mitigation actions, and operational improvements.
• Ensure a consistent “quality lens” is embedded in story refinement, feature planning, and delivery processes.

Metrics, Reporting & Insights

• Develop and maintain ART‑level and consolidated dashboards for defect trends, automation progress, test coverage, and MOR reporting.
• Improve defect detection ratio, defect injection ratio, and automation coverage through data‑driven coaching.
• Leverage code commit and productivity insights to drive higher engineering discipline across teams.

Cross‑Functional Partnership

• Collaborate closely with RTEs, APMs, Tech Leads, Architecture, and Vendor Partners to ensure quality integration across the delivery lifecycle.
• Support modernization initiatives (cloud, digital, platform upgrades) with appropriate test engineering strategies.
• Foster a culture of learning, coaching, continuous improvement, and cross‑team partnership.

Qualifications

Required

• 7+ years in Quality Engineering, Software Testing, or Test Automation.
• Bachelor's Degree Required
• Experience managing and developing a team of Quality Engineers, including coaching, performance management, and career development.
• 3+ years coaching or managing SDETs/QE professionals in an Agile environment.
• Strong understanding of Claims systems, workflows, or P&C insurance technology.
• Hands‑on experience with automation frameworks, CI/CD pipelines, BDD/TDD, and test strategy development.
• Demonstrated success improving engineering quality metrics (defect density, automation %, DDP, etc.).
• Strong communication, influencing, and leadership skills; able to coach without formal authority.

Preferred:

• Experience with Guidewire, Reinsurance platforms, or Claims modernization programs.
• Insurance Domain experience
• Master's Degree Preferred
• Experience with Rally, Playwright, UTF, or similar test engineering tools.
• Background in Scaled Agile (SAFe) environments.
• Exposure to cloud modernization or DevOps transformation initiatives.

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.