Sales Operations Consultant

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Sales Operations Consultant plays a pivotal role in driving the coordination and communication of issue resolution processes as well as serving other key functions within the Sales organization at Hartford Funds. This individual will champion comprehensive ownership of issue resolution, collaborating across departments to ensure seamless operations and build lasting trust within the sales team.

Key Responsibilities:

• Own the coordination and communication of issue resolution, ensuring a more comprehensive approach than currently exists.
• Engage with sales leadership to secure necessary approvals for process changes and initiatives.
• Collaborate with IT to implement system changes that support sales operations and process improvements.
• Partner with Finance to guarantee accurate compensation adjustments, and work directly with sales representatives to clarify timing, visibility, credit, and compensation details.
• Communicate updates and outcomes to relevant sales team members, as well as leadership to ensure they understand the timing and impact from a compensation perspective, with the ultimate goal of fostering trust in business data and tracking.
• Manage the Distribution Coverage Exceptions Process by capturing and maintaining exceptions for the sales team and coordinating with Divisionals and the Distribution COO.
• Oversee the Focus List Process, acting as the owner for AC, BDC, and IAC focus list oversight, maintenance, and necessary adjustments.
• Handle governance of the ongoing creation and maintenance of advisor teams.
• Coordinate with the Head of Sales Operations to liaise with Distribution vendor relationships.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field preferred.
• Experience in sales operations, compensation administration, or a similar role preferred
• Demonstrated ability to coordinate across multiple functions and communicate effectively with diverse stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in working with IT systems and compensation management tools is an advantage.

Key Competencies:

• Excellent verbal and written communication skills
• Attention to detail and a commitment to accuracy
• Ability to manage sensitive information with discretion
• Strong interpersonal skills and a collaborative mindset
• Proactive approach to identifying and resolving issues

This role is critical in ensuring that the sales team operates efficiently and that compensation processes are transparent and trusted. The Sales Operations Specialist will be integral to driving continuous improvement and supporting the organization’s growth objectives.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age